Questions about Other Library Features
I lost an item or damaged it - can I give you a new copy to replace it?
No. If you lose an item, you are responsible for paying a lost item fee rather than replacing the item yourself. This is because library copies of books are more expensive than copies available for purchase by the general public. They have library bindings and are more durable than commercial copies so that they can be handled by hundreds of people without falling apart.
We also do not allow patron-provided replacements of any DVD due to the different versions available of each item (deluxe editions, availability of subtitles, differences in features, etc).
The lost item fee covers the loss to the library's collection and is based on the retail cost of the lost item plus staff time required to make a new item shelf-ready.
However, if you find a lost item, simply return it to us and we will be happy to refund the lost item fee!
Can I fax something here?
Due to popular demand, faxing and scanning service is now available every branch! Learn more here.
Where can I get something notarized?
Many banks have a notary on staff for their customers. Check with your bank to see if you can get something notarized there.
How do I download eBooks?
Downloading an eBook is slightly different depending on the device you're using. However, the first step is always to locate the ebook you want to read. Head to our ebook page to learn how. This page also has links to more specific instructions for our ebook check out services, Hoopla and Overdrive.
If you still have questions or experience an error, feel free to give us a call or come in for help. We're always happy to provide one-on-one device help!
How many music downloads do I get each week? (Freegal)
You can download 5 songs per week using Freegal. You can also stream whole albums on Hoopla, where you get 8 checkouts per month. Each album counts as a checkout.
How is the price for a fee card set?
Fee cards are full access library cards that people living outside of our taxing district can purchase to access resident-only features (like ebooks or digital music).
The price of the fee card is regulated by Indiana Code 36-12-2-25 (d) (scroll to page 15) but, to put it simply, it is the average amount each resident of our district contributes to the library in taxes each year. The current fee card price is $47.
I don't live around here but I need to use the computer. What can I do?
If you are over 18, you may present a photo ID and get a guest pass for the day. If you will be coming back, you can apply for a computer-use only card. Speak to staff at the desk for either.
I have a group that would like to use the meeting room. Would that be possible?
The library welcomes the free use of its meeting rooms for local non-profit groups. An adult LCPL cardholder in good standing must take responsibility for the group's use of the room, equipment, and conduct of members by signing a reservation and use agreement. That adult must be present at the library before staff will open the meeting room to the group, and he or she must be present throughout the scheduled meeting.
These are the basic guidelines. For more details, please see the full Public Meeting Room Policy.
To receive a meeting room application, please contact the branch at which you wish to meet.
I requested an item for purchase/inter-library loan a very long time ago - why haven't I gotten it yet?
If we can not get an item for you, you will be notified in your patron account and your request will be changed to "Canceled".
In cases in which the status of your request has not changed, it is likely that we have purchased the item but are now waiting on the publishers. We often order items months before they are published; if you've requested one of these from our catalog and the item's release date was pushed back after we placed our order, your wait time may be prolonged.