Interlibrary Loan and Purchase Request FAQs


How do I make a Purchase Suggestion (aka request) or an InterLibrary Loan request?


Can I decide whether the library purchases or borrows my request for me?

The library reserves the right to determine the best way to fill your request, while still delivering the item to you in as timely a manner as possible.

Why didn't the library purchase the item I requested?

We are unable to purchase every title that is requested so we have created a set of criteria that will determine whether or not we will purchase a title for our collection. In general we consider the year of publication, community interest in this subject, and availability from our library vendors.


Does the library attempt to borrow new items?

Yes, but our success rate for securing items released in the last year is low. If the item you have requested is new and is not purchased for the collection, we may be unable to obtain it through Interlibrary Loan.

How long will it take for my request to arrive?

Some requests may take longer depending on how long it takes to obtain an interlibrary loan or make a purchase, however the average time to process your request is 3 weeks, though DVDs may take longer.

You can check the status of your request by logging in to your account on the library catalog and clicking [Requests].


Is there a charge for this service?

There is no charge if Lake County Public Library purchases your request for its collection. On occasion, when we borrow an item from another library, the library will charge us for the privilege. We will borrow from a library that charges fees only if you authorize us to do so, and only if there are no free libraries available. Fees are due when you pick up your item, when applicable.

How many requests may I submit?

You may submit 5 requests at a time. A request is anything submitted using your library card number, regardless who entered it. When a request has been canceled or filled and returned to the lending library, you may submit an additional request.


How can I take full advantage of my requests?

I have a fine on my card, but I can still check out books. Why can't I use the Interlibrary Loan service?

While the library does provide Interlibrary Loan service for free, there is actually a cost associated with it: the library pays shipping and transport fees and passes on none of that cost to you. As a courtesy, we do ask that you pay your fines before we pay to ship books for you!


If you are borrowing or buying my request, can you send it to a different library?

We are happy to send your request to any of our 9 locations for convenient pick up. If you want an Interlibrary Loan delivered to a another library system, you must submit your request through that library's Interlibrary Loan Department.

How long can I keep an item you borrowed for me through Interlibrary Loan and can I renew my item?

The lending library determines the length of the loan. The items are not renewable.

Be sure to pick up your item as soon as possible after you receive notification. This will allow you to have it for the maximum loan period given by the lending library. The longer your item sits on the hold shelf, the less time you will have with it. Some items borrowed are only for use in the library and cannot be checked out, such as rare or fragile materials, microfilm, microfiche, and other special materials.


How do I check my pickup location?

To check your pickup location, log in to your account and check your Requests.

How will I be contacted when my item arrives?

You will be contacted by your preferred method of notification when your item arrives at your designated pickup location.

An item I requested never showed up in my Requests. What do I do?

If the library cannot obtain the title and will not be purchasing it, or if there is some delay in obtaining the title, a message will be posted in your account. Log in to your account from the library catalog, and check Messages.


Who do I talk to for more information about my request?

Interlibrary Loan (borrowing)
Monday-Friday: 9:00 a.m.- 4:30 p.m.
Telephone: 219-769-3541, ext.374